The Background
A leading Global Specialty Insurer and Reinsurer, with operations in the Lloyd’s, UK,
Continental European and Bermudian markets. With more than 2,400 people in 26 locations
worldwide, they deliver continuity for businesses facing the most complex and demanding
risks.
The Challenge
As a current customer of Fleet Mobile, this company were in the process of contract
renewal when the global pandemic hit and their clients needed their services and expertise
more than ever. Staff that were used to working from the London office hub and travelling
internationally extensively needed to rely on their mobiles to stay in touch with clients and
the existing tariff plan that accommodated travel had to be altered to reflect the changes.
The business was also going through a restructure and we were tasked with speaking to the
users about their future requirements with regards to mobile data and handsets.
The Solution
We carried out a full account audit as the business wanted to take the opportunity to look
at all mobile devices across the whole estate. All users were contacted, device information
collated, and we were able to provide a full picture of the mobile estate which included
Mobiles, Laptops and Tablets, Zero usage and lines no longer required, broken/faulty
devices, as well as users who would be impacted by the business changes. We were able to
identify a number of devices that were no longer required and cancelled lines with the cost
savings realised by the customer. At the same time, we highlighted devices that had been
‘lost’ within the business, which subsequently have been reallocated within the
organisation.
Our recommendation was to continue with the bespoke tariff package as a contract
extension, adding flexible international call bolt-ons to users identified as no longer being
able to travel or make calls from the office, but with a need to speak to clients
internationally.
We were able to provide the Finance team with a comprehensive spreadsheet of users and
their expenditure codes for internal charging. As part of the ongoing managed service, we
continue to run reports and analyse the data to help with budgeting and to ensure that the
devices are being used in the correct manner, making changes when necessary to ensure
that the tariff provides the most cost-effective solutions. Our admin team also convert the
standard billing reports into a special format requested by Finance team, so that they can
then filter the invoices out to their budget holders to be signed off. Since moving the mobile
numbers on to the bespoke airtime package from O2, the customer is benefiting from
significant cost savings which is confirmed by their lower monthly airtime invoice.
The results
The contract continues to provide excellent value and accommodates the needs of all users,
ensuring best in class mobile phone and data service in the UK, EU and Worldwide to enable
flexible working. Fleet Mobile Communications continues to consult and advise on devices
and work with the IT team to ensure they are kept updated with the latest technology and
that the correct equipment is deployed.
